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What you need to know

Do you make your own graphics?


Yes we do all our own graphics. This ensures graphics are of the highest quality and delivery times are kept to a minimum.




Can I buy individual decal pieces?


Yes, you can. Send us an email with what you want and we will get on it.




Can you install the decal graphics on my plastics for me?


12Twelve can make arrangements to have your decl kit installed on your plastics at an addditional fee, depending on where you stay or if you bring the bike/plastics to us.




What is your payment process?


We accept EFT's into our bank account.




Can you customize the design shown on your website?


Yes we can. All designs are fully customizable, so let us know which kit and what changes you want to be done and we will send you a draft.




Can you print Redbull Decal kits or logos?


We can only orint Redbull Decal kits or Logos if you are a RedBull athlete.




How long will it take to receive my complete decal kit?


  1. Design work takes about 1-3 working days dependant on time of year due to race season.
  2. A proof along with a quotation will be emailed to you where you can accept the design or make any necessary changes.
  3. If the design is qccepted a 70% deposit is required and signed off proof prior to processing the order.
  4. Within 1-3 days your decal kit will be ready.
  5. Final payment is required prior to collection or a courier service can be arranged at an additional fee.




What do I do if I want my own logos?


We offer most industry standard logos and any of our text styles at no charge. If you would like to have your own company logo, email it to info@12twelve.co.za. We will review the logo and provide you with an artwork setup quote. 12Twelve accepts any vector file format.




What is your return policy?


We do not accept returns for any order placed as they are made to order. Once the order has been processed and printing has begun the printed goods becomes yours and can't be used for anyone else. Final payment will still be required to receive your finished product.




How long does it take to get a proof?


You should receive a proof within 1-3 working days. Once the proof is approved a deposit is required to begin the order process,





Return Policy


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